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Dear Members, The company
has put out the following CBS message and posting on theHUB...
Subject: Uniform Fit Line
Date: March 27, 2008
Have you had issues with your new uniform - garments that don't
fit like the fit line, incorrect sizing, fabric quality,
mislabeling of garments, mis-shipments, backorders, return or
exchange issues? Please come share them with us.
We encourage you to take advantage of this opportunity,
especially if you have been experiencing fit issues. It is
extremely important that you bring in the garments that don't
fit or have other quality issues. Representatives from TwinHill
and US Airways will be available to work with employees in
identifying fit, quality or shipping concerns at the following
times
and locations:
April 1st and 2nd
CLT Crew Service Center
9am to 6pm
April 3rd and 4th
PHX - B Concourse (Upper level, 4th door down on your right)
9am to 6pm.
Again, it is extremely important that you bring in the garments
that don't fit or have other quality issues.
Feedback Venues:
askinflight@usairways.com
Ask InFlight Feedback Form on theHub
Ask InFlight Hotline: 800-327-0117 +1+5+6+1
As we are all aware the there are a
few issues with the new uniform program and this is an opportunity
for the flight attendants to have those issues addressed directly by
the people who can resolve them.
I know that many of you are wondering why just Charlotte and Phoenix
were chosen when we have seven bases. Well, the answer is that
Charlotte and Phoenix currently are the only two bases with fully
functioning fit lines. Charlotte, with re-call flight attendant
training and Phoenix, with new hire training. The company and
TwinHill will be using the fit lines to assist in addressing the fit
issues that several of you have encountered.
Candi and I would like to say thank you to all of you who
participated in the online survey. Approximately 70% of the flight
attendant group responded. However, 25% of that group responded that
although they have received their uniforms they have not opened the
boxes or tried any of their uniforms on for size. Now, you know what
my next question is going to be...Why? It is important to ensure
that every uniform piece fits. Returns can take up to 3/4 weeks.
Please open that box and pull out those clothes. Make a night of
it...You...that special person in your life...a bottle of wine (or
water for the calorie counters) and go to it. How often do you get
to play runway model of the world? Work it! Work it! All kidding
aside please if you haven't tried on your new uniform pieces please
do so as soon as your free time permits.
We all want this program to be successful and this is an opportunity
for each of us to help ensure that it is by bringing any fit, size,
order/return/shipping issues to one of these two events and
professionally communicate it to US Airways corporate personal, our
uniform vendor TwinHill and In-flight personal that will be on hand.
For those of you in particular with fit problems who will be able to
make it to one of the two locations please remember to bring the
problem uniform item with you so that the team can make notations of
the problem and comparisons to fit line garments if needed. If you
have had shipping problems please remember to bring your packing
slip. If you are unable to make it to one of these locations
continue to email your comments and uniform problems to
askinflight@usairways.com,
the uniform committee at
newlook@usairways.com,
todd.vigil@usairways.com, your in-flight supervisor or always
myself and Candi.
Thank you for taking the time to be informed. |
