Call volumes and logins to our Internet site
are highest in the beginning of January each year. These volumes have
caused intermittent problems with the Internet site and busy signals for
telephone services.
We are aggressively working to insure that all
of our filing platforms are operating at full capacity and have instituted
expanded hours for the UC Service Center as indicated below.
| Allentown |
Monday, 7 a.m. - 6:45 p.m.
Tuesday through Friday, 7 a.m. -
4:45 p.m.
|
| Altoona |
Monday through Friday,
7 a.m. - 6:45 p.m. |
| Duquesne |
Monday and Tuesday, 7 a.m. - 6:45
p.m.
Wednesday through Friday, 7 a.m. -
4:45 p.m.
|
| Erie |
Monday, 7 a.m. - 6:45 p.m.
Tuesday through Friday, 7 a.m. -
4:45 p.m.
|
| Indiana |
Monday, 7 a.m. - 6:45 p.m.
Tuesday through Friday, 7 a.m. -
4:45 p.m.
|
| Lancaster |
Monday through Friday,
7 a.m. - 6:45 p.m. |
| Philadelphia |
Monday, 7 a.m. - 6:45 p.m.
Tuesday through Friday, 7 a.m. -
4:45 p.m
|
| Scranton |
Monday through Friday,
7 a.m. - 6:45 p.m. |
Martin Luther King Holiday on Jan. 19:
All offices will be open from 7 a.m. - 6:45 p.m.
Please note:
the above hours may be further expanded or reduced to meet operational
needs.
To access our online services go to the PA
PowerPort at www.state.pa.us and
enter “unemployment” in the PA Keyword field at the top of the screen.
In addition, you may call 1-888-313-7284 to
file new applications or reopen an existing claim, and 1-888-255-4728 to
file for your bi-weekly benefits. If you get a busy signal, please try
again at a later time of day. Please be reminded that you have a
period from Sunday to Friday to file for your biweekly benefits. Biweekly
benefits filed for on Monday are processed the same time as those filed on
Sunday. Therefore, filing on Monday will not delay the receipt of your
benefit payment.
Please rest assured that everyone will receive
the full UC benefit services to which they are entitled.
