- ONBOARD REVENUE DEPOSITS AND FLIGHT ATTENDANT
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AFA Local Numbers
REVENUE DEPOSITS AND FLIGHT ATTENDANT DUTIES
Manager of Onboard Revenue, Jim Clack, had the below letter placed in all Flight
Attendants' mail files yesterday. The letter states that if you are unable to
make the deposit of onboard revenue due to "an irregular situation or unforeseen
circumstance after the completion of your trip you should contact your
The main focus of this message is to address Mr. Clack's "notification process"
for "missing or delayed" deposits. Before I do that, let me speak a bit about
the first paragraph of the letter-which says volumes about what this Company now
believes to be job description of their Flight Attendants.
"All US Airways employees share in the responsibility of revenue generation
and the avoidance of revenue loss".
US Airways Flight Attendants are hired, trained and work as FAA certified Safety
Professionals. The Company has chosen to believe their new business model of
charging customers for everything but the air they breathe (currently under
review) somehow turns Flight Attendants into a sales force and the customers
into captive-seat belted in-consumers. The Union maintains the position that
Flight Attendants are not revenue generators but are onboard to protect the
lives of the customers who pay a fare to get from point A to point B-not sell
products for Company profit.
Clearly the Company is entitled to receive the onboard revenue as soon as
possible. Just as clear, is the fact the Company has a contract they are
required to abide by. Our contract provides for several instances which the
Union would argue would not require the notification process outlined in the
Company's new policy.
allows another Flight Attendant to fly the last leg of your pairing as long as
contractual legalities are met. Since it is the responsibility of the "A" or
purser to turn in the deposit, the deposit is not handed over to another Flight
Attendant for deposit. The long standing past practice has been to make the
deposit upon the Flight Attendant's subsequent return to his/her domicile.
define both Trip and Trip hours. Section 2.T states a Flight Attendant is
released (from duty) a minimum of fifteen (:15) minutes (domestic)/ thirty (:30)
minutes (international) after the actual arrival at his/her domicile for a
minimum rest period.
This means that after the applicable release time, a Flight Attendant is no
longer on duty. No longer on duty means no longer being paid. No longer being
paid means no further duties are required or expected. Flight Attendants do not
work for free - when their duty time ends, it ends and home they go, Brinks Safe
visit or not. Now, if the Company wants to keep the duty time running, the Union
would be open to that discussion.
there is a long past practice on the East of not having to fly our deadheads
upon the origination or termination of a pairing. The practice is so ingrained
that it has become memorialized in the single agreement negotiations. In this
instance, not flying a deadhead that is the last leg of the pairing is no
different than the "Last Live Leg" provision. The deposit will be made upon the
Flight Attendants subsequent return to domicile.
None of the three scenarios discussed above qualify as an "irregular situation
or unforeseen circumstance" that would warrant the notification of a delayed
Once again management has decided that policy can "trump" the Flight Attendant
Agreement and the Union will not stand for it. Just because it is PHX, does not
mean managers can just "shoot from the hip".
The letter also implies a veiled threat that if notification of a delayed
deposit is not received you may be contacted regarding a "missing or delayed
deposit". If the Company wants to contact a Flight Attendant regarding a deposit
the Company can send a CBS message to the Flight Attendant who can view that
message upon their check-in for their next trip.
Of course any other "irregular situations or unforeseen circumstances", should
be reported, but offhand, I can't think of any.
Mike Flores, President
The US Airways Master Executive Council
January 9, 2009
To All Flight Attendants:
Over the past several months, InFlight Services
has placed a tremendous emphasis on increasing onboard revenues along
with enhancing our onboard sales. All US Airways employees ultimately
shared in the responsibility of revenue generation and the avoidance of
The implementation of the Brinks CompuSafes throughout the system allows
us to observe daily deposit transactions for every US Airways flight.
Now that this information is available, we can better understand Onboard
Revenue trends throughout the system. This effort ensures that we are
achieving the best possible performances in all aspects of our operation
and our Company.
As a friendly reminder, per Flight Attendant Policies & Procedures, you
are required to deposit your Onboard Revenue sales upon the termination
of your trip. Please refer to the section below:
Section 3.12 of the FAPP reads as follows:
"Complete and submit all applicable paperwork including Safety Event
Reports. "A" (domestic)/ Purser T/A must deposit the completed
Onboard Revenue Reports (ORRs) into the Brinks Compusafe at his/her
base upon trip termination. "A" is responsible for depositing the
completed ORRs for Coach Class."
If you are unable to perform your deposit
transaction due to an irregular or unforeseen circumstance after the
completion of your trip. you should contact your Supervisor or Jim
Clack, Manager, OnBoard Revenue at
Inflightdepositdelay@usairways.com or 1-800-327-0117+2+5+7. Be sure
to leave a detailed message with your name, employee number, trip
number, trip origination date, safe location, deposit amount, reason &
explanation of irregularity. This will eliminate the need for us
to contact you regarding a missing or delayed deposit.
AFA US Airways Website
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AFA Local Numbers
Council 41 DCA 703-212-8090
Council 69 BOS 781-289-8454
Council 70 PHL 215-492-0840
Council 82 LGA 315-736-3483
Council 89 CLT 704-527-0325
New Hotline Number Toll Free: 866-USA-AFA2
US AIRWAYS Benefits Information 800-872-4780
Reply to Inflight: email@example.com
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