The Charlotte Base
Operations Director, Tom Kilheeney, has asked me to pass along this memo about
the International Interpreter Program to the Charlotte Flight Attendants.
In Solidarity,
Ann Crowley
Subject: Portuguese
Interpreters
As we continue to fine tune
our service to/from GIG, we recognize the
importance of having
language-qualified employees to support the operation
and overall customer service
experience. In recognizing this and in an effort
to better support the needs of
our Airport Customer Service Agents and
InFlight crews, we have
created a new International Interpreter position here
in CLT. This coming weekend,
four Interpreters will complete their initial
training program and,
beginning Saturday, 1/23, will be available to support
our Customer Service team in
the departure lounge and, in the event a LOD/O
Flight Attendant is not
scheduled, our InFlight crews onboard the aircraft.
Please keep in mind that an
Interpreter will only be scheduled to travel
onboard a flight when a LOD/O
Flight Attendant is not onboard. If scheduled
to be onboard, the Interpreter
will follow the direction of the Cabin Service
Director and in no way is
permitted to complete safety or service- related
Flight Attendant duties. The
Interpreter will be assigned a customer seat on
both the outbound and return
flights.
Additional information about
the role of the Interpreter and the manner in
which they may be able to
assist our InFlight crews will be provided during
the pre-flight briefings on
flights departing to GIG. We hope you find our
professional team of
Interpreters to be of great support on flights where a
LOD/O Flight Attendant is not
onboard.
Thank you very
much.
Tom
Kilheeney
Base Operations Manager
Council 89 Officers
Ann Crowley - President
Glenda Talley - Vice President
Beth Carpenter - Secretary
Lucy Mosby - General Council Representative
Maryann Thomas - General Council Representative
